These terms apply to every order placed on this website. By placing an order you agree to them.
1. Who we are
This website is operated by Giftidea Enterprise Sdn. Bhd. (company registration no. 200601018958 (738711-X)), No 13, Jalan Dato Haji 1, Taman Tan Yew Lai, 58200 Kuala Lumpur, Malaysia. Email info@giftidea.com.my, phone +60 3-7783 9888.
2. Orders and payment
Prices are in Malaysian Ringgit (RM), per piece, and include the bag and the printing you choose. Shipping is not included and is shown at checkout. The minimum order is 100 pieces per design. Your order is confirmed once payment is received in full.
3. Your artwork
You confirm that you own, or have permission to use, every logo, image and text you send us, and that it does not break any law. We may decline artwork that we believe infringes someone else’s rights or is unlawful. Please check spelling, phone numbers and other details carefully — we print what you approve.
4. Proof and approval
After you order we send you a digital proof. Nothing is printed until you approve it. Once you approve a proof, we print exactly what it shows, and mistakes in an approved proof are your responsibility.
5. Lead time
Production takes 7 days, counted from the day all artwork for the order is confirmed (every proof approved) and payment is received. Delivery time is added after production. For urgent orders, contact our customer service on WhatsApp before ordering.
6. Colours and print
Colours on screen and on digital proofs can look different from printed colours, and small differences in colour, print position and size between pieces are normal for printed bags. Pantone matching for silk screen is done as closely as the ink and fabric allow.
7. Changes and cancellations
You can change or cancel an order free of charge until you approve the proof. After approval your bags go into production, and the order can no longer be changed or cancelled.
8. Delivery
We deliver in Malaysia and overseas to the address you give at checkout. Delivery is charged per carton; the fee is shown at checkout or confirmed by our customer service before you pay. You can also collect your order free of charge from our Kuala Lumpur office. For overseas orders, import duties and taxes, if any, are paid by the buyer. Please check the goods when they arrive.
9. Faulty or wrong goods
If your bags arrive damaged, faulty, or different from your approved proof, tell us within 7 days of delivery, with photos. We will reprint the affected pieces or refund them. Because every order is custom printed, we cannot accept returns for a change of mind.
10. Liability
Our total liability for an order is limited to the amount you paid for that order. Nothing in these terms limits rights you have under Malaysian consumer law.
11. Your personal data
We use your details only to process and deliver your order and to contact you about it, in line with the Personal Data Protection Act 2010.
12. Governing law
These terms are governed by the laws of Malaysia.